{"id":17484,"date":"2024-06-09T18:00:24","date_gmt":"2024-06-09T16:00:24","guid":{"rendered":"https:\/\/www.dezaanseschans.nl\/?page_id=17484"},"modified":"2024-06-25T16:56:09","modified_gmt":"2024-06-25T14:56:09","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.dezaanseschans.nl\/en\/contact\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"

\"Zaanse<\/span><\/div>
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General Terms and Conditions<\/strong><\/h1><\/div>
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A visit to Zaanse Schans and the participating museums, mills and heritage sites of the Ticket Zaanse Schans is subject to the General Terms and Conditions for Visitors. These are available for inspection at the information desk and can be viewed below.<\/p>\n<\/div>

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House rules, privacy statement and cookie policy<\/b><\/h2><\/h1><\/span>
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Read the Zaanse Schans house rules: house rules<\/strong><\/a>.<\/p>\n<\/div>

Read the Zaanse Schans privacy statement: privacy statement<\/strong><\/a>.<\/p>\n<\/div>

Read the cookie policy of the Zaanse Schans: cookie policy<\/strong><\/a>.<\/p>\n<\/div>

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General terms and conditions online ticket sales<\/strong><\/h2><\/h1><\/span>
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Article 1: Ticket sales, offers and prices<\/strong><\/p>\n<\/div>

Article 1.1: All quotations, announcements or other information provided by Zaanse Schans and participating museums, mills and heritage sites are not without obligation. Zaanse Schans and participating museums, mills and heritage sites accept liability for any errors made by Zaanse Schans, participating museums, mills and heritage sites in quotations, announcements or otherwise provided to the visitor. This liability applies only to the visitor’s own information material present within Zaanse Schans at the participating museums, mills and heritage sites at the time of the claim, or recently distributed by or on behalf of Zaanse Schans, the participating museums, mills and heritage sites. De Zaanse Schans, participating museums, mills and heritage sites is not liable for mistakes due to intent, fault or negligence of third parties.<\/p>\n<\/div>

Article 1.2: The visitor is at all times obliged to show upon request the admission ticket and any card or voucher entitling him\/her to admission to the participating museums, mills and heritage sites to officials recognisable as such, including but not limited to attendants.<\/p>\n<\/div>

Article 1.3: The potential visitor is not entitled to obtain a refund of the admission price or any other compensation in the event of loss or theft of the admission ticket before entering the participating museums, mills and heritage sites. If a potential visitor does not use the pre-purchased admission ticket, this is at the visitor’s own expense and risk; this is also the case if the admission ticket is only valid for a certain date. There will be no refund of the admission price. The entry price paid may, however, be refunded if circumstances beyond the buyer’s control make the visit impossible, however, this is at the discretion of the management.<\/p>\n<\/div>

Article 1.4: The potential visitor can be denied access to the participating museums, mills and heritage sites if it appears that the admission ticket, discount card or voucher has not been obtained from the participating museums, mills and heritage sites or a body authorised to do so by the participating museums, mills and heritage sites.<\/p>\n<\/div>

Article 2: Complaints and claims<\/strong><\/p>\n<\/div>

Article 2.1: De Zaanse Schans, the participating museums, mills and heritage sites will do everything possible to ensure that visits to the participating museums, mills and heritage sites take place in accordance with the published offer; this includes the obligation to inform the public as well as possible about full, partial or early closure of the participating museums, mills and heritage sites. Furthermore, Zaanse Schans, the participating museums, mills and heritage sites will inform the potential public about maintenance work, renovations or the (re)arrangement of spaces causing nuisance. The visitor can never derive a right to compensation from this.<\/p>\n<\/div>

Article 2.2: Claims are not possible with regard to the following complaints and circumstances, which cannot be avoided by the participating museums, mills and heritage sites, and therefore never lead to any obligation for compensation by the participating museums, mills and heritage sites to the visitor:<\/p>\n